Delivery, Exchange & Returns

Delivery Fees & Times

Royal Mail First Class: 1-2 Working Days
Royal Mail Second Class: 2-3 Working Days

DPD EU Countries: 3-5 Days
DPD Non-EU Countries: 5-10 Days

Postage fees are calculated by the weight of the order and the country to which your order is to be delivered. Once you have correctly set which country you want the order to be delivered to, the checkout will automatically display the total cost of your order (inclusive of P&P).

Deliveries of small orders within the UK are made by Royal Mail (First or second Class) or DPD (next day) while larger orders are sent DPD tracked next day.
Deliveries to the Rest of the World are made by DPD tracked service.

We do not ship to China or United Arab Emirates.
All shipping to Bermuda is via Royal Mail.
Jersey, Guernsey, Northern Ireland, Scottish Highlands are all shipped via DPD 2 day service.

Exchanges & Returns

If your harness is not a Perfect Fit first time then please contact us on [email protected] and we will send you alternative pieces to try, for free. Once you are satisfied you can then post back the pieces that you no longer need.

We hope you’ll be delighted with your new Perfect Fit but if you feel that your harness is not suitable for your dog then you can return it for a full refund. Returns must be processed within 30 days of your purchase. We are happy to exchange items if the size is unsuitable for your dog, providing the product is still in saleable condition once we receive it.

When sending items back to us, we ask that you are happy to cover the postage fees back to us.