Meet The Team

Since getting his first puppy, a Border Terrier called Dilys, Jake is now officially a dog person! Jake is passionate about positive work cultures, which is what lead him to PerfectFit, that and his new dog obsession. His exuberant and friendly personality lends itself perfectly to excellent customer service skills. Creativity, in the form of composing and writing music, cooking & photography, are some of the hobbies that keep Jake busy outside of work. 

Carl joined PerfectFit in 2012 after seeing a job advertisement that involved the word ‘Dog’. Managing the warehouse means he can nerd out over spreadsheets and pie charts. Carl has an interest in both animal and human psychology and wellbeing. His favourite little gremlin is Luna, a 3 legged rescue dog from Bosnia, to whom he dedicates most of his Instagram posts. Outside of work he enjoys gigs, food and the gym.

Steph is responsible for managing our amazing sales team & our marketing department, and has a passion for creating a positive work culture for our staff. Steph is also a passionate advocate for kind, compassionate dog training methods, which is a subject close to our hearts at PerfectFit. Outside of work Steph is a slave to her best buddy (and our office mascot) Paco, her Rottweiler/Irish Setter mix, who has been an integral part of our team for many years.

After spending nearly two years travelling the globe, Rhi decided to make Malvern home again. With a passion for animal welfare, she spent her time volunteering at an animal sanctuary based in the Ecuadorean Amazon and hanging out with street dogs in Thailand. Rhi enjoys travelling and discovering the very best vegan recipes.

Ben had worked in retail for over 4 years and is responsible for ensuring all shipments are processed accurately and sent on time. Ben is a keen artist and rugby fan outside of work and hopes to, one day, rescue his very own Bull Mastiff.

Jenny ensures our customers get the very best service and expert advice. With a Veterinary background Jenny is a huge animal and dog lover, her favourite part of the job is chatting to our customers and seeing such a huge variety of dog breeds. Outside of work, she makes the best brownies and burns them off on long rambles with her English Springer Spaniel, Penny.

Gemma’s passion for animal welfare led her to complete an HND in Animal Welfare & Management. Gemma's dedication to helping customers & offering a wealth of expert knowledge means that all customers are given the support that they need, no matter what! Her love of photography and wildlife combined, enable her to capture British wildlife whilst on her travels all over the UK.